Website Assistant
A chatbot trained on your business answers the questions customers ask before they call. Warmer leads, fewer missed enquiries, no extra work from you.
WHAT HAPPENS NEXT
A customer finds you at 11pm on a Sunday. Has a quick question. Gets an instant answer. Books a slot. You wake up to a warm lead.
Not luck. The assistant running exactly as designed, for every business we work with.
The missed-lead problem
Customers don't wait until 9am to have questions. They browse your website late at night, wonder if you handle their car model or cover their area, and leave if nobody answers. That's a lead you never knew you lost.
9pm–midnight
Peak window for online service enquiries: after dinner, before bed. Your phone is off. Your website isn't.
15–20%
of website visitors leave without contacting you. Most had a question that went unanswered. The assistant closes that gap.
2–3 questions
The average customer asks before they call. Answer them instantly and the call that follows is warmer, faster, and more likely to book.
What it handles
Before it goes live, we configure the assistant around your specific business: your services, your prices, your location, your FAQs. It doesn't sound like a template. It sounds like your front desk.
Services & pricing
What you offer, what's covered, and ballpark price ranges, so customers know before they call whether you're the right fit for their job.
Location & hours
Exact address, nearest MRT or parking, operating hours, and whether you accept walk-ins or need an appointment. Every first-timer's questions, answered instantly.
Your common FAQs
Do you handle parallel imports? Can you do same-day? Do you work on European cars? The questions your team answers every day, handled instantly, any time, so your staff picks up fewer repetitive calls.
Lead capture
When a customer is ready, the assistant takes their name, number, and what they need. You get a notification. No missed call required. The lead is yours.
Where it helps most
After-hours enquiries
9pm–midnight is your peak browse window. Most enquiries happen when your phone is off. The assistant catches every one.
Pricing questions
"How much does X cost?" answered instantly. Customers who get a realistic range are more likely to call and less likely to price-shop elsewhere.
Service-fit questions
"Do you work on diesel?" "Do you take walk-ins?" The instant answer keeps the customer on your site instead of bouncing to a competitor.
Slot availability
When the answer needs you, the assistant takes their number and job details. You call back to a warm lead who already knows what to expect.
The lead capture flow
1
Customer visits your site
They ask a question
The assistant is live on your website 24/7. The customer types their question about pricing, availability, services, or their location, and gets an instant answer. Even at 11pm on a Sunday.
2
Assistant qualifies
It answers, then captures
Once their question is answered, the assistant asks for their name, number, and what they need. A soft ask, not a cold form. A conversation. Most customers share willingly once their questions are answered.
3
You follow up
Warm lead in your pocket
You get a notification with their details. They've already had their questions answered. They know what you do, where you are, and roughly what it costs. The call you make is a warm one.
The Website Assistant is currently included in the Search Scale plan. If you're interested in a standalone tier, register below and we'll reach out when it's available.
Register InterestCommon questions
Let's talk about whether the website assistant fits your business, starting with a free audit of what you're currently missing.